Refund & Return Policy (New Outboard Motors Only) – Apex Outboards

Website: Firstclassoutboards.com
Company: Apex Outboards (“Apex Outboards,” “we,” “us,” “our”)
Contact: sales@apexoutboards.com | [phone] | [business address]
Apex Outboards sells new outboard motors and related accessories. Because outboard motors are high-value, serial-numbered, and can be damaged by handling or installation, returns are limited and require strict inspection/documentation procedures.

1) All Sales Are Final on New Motors (With Limited Exceptions) New outboard motor purchases are final sale once delivered or picked up, except for:
Shipping damage reported correctly and on time (Section 5), or DOA/Manufacturer defect confirmed under the procedures in Section 6.
We do not accept returns due to: buyer’s remorse / changed mind ordering the wrong model after purchase inability to install performance expectations
compatibility issues not verified before purchase

2) Return Authorization (RA) Required for Any Return/Claim
You must obtain a Return Authorization (RA) before sending anything back.
Email sales@apexoutboards.com with:
Order number
Motor model
Motor serial number (if available)
Reason for request
Photos/video as required in Sections 5–6
Returns without an RA may be refused and shipped back at customer expense.

3) Order Cancellations Before shipment: We will cancel when possible. Payment processing fees and supplier fees may apply where permitted.
After shipment: The order cannot be canceled and must follow shipping damage / defect claim procedures if applicable.
Special order motors: If your motor was ordered specifically for you from the manufacturer/distributor, it may not be cancellable once placed.

4) Shipping & Freight Delivery Rules (Important)Most motors ship by freight on a pallet/crate.
At delivery you must: Inspect the  pallet/crate and motor packaging before signing.
If you see any damage, you must note it on the delivery receipt/BOL (e.g., “crate broken,” “puncture,” “forklift damage,” “wet,” “shrink wrap torn”).
Take clear photos/video of: all sides of the pallet/crate close-ups of damage  the shipping label
If damage is severe, refuse delivery. If you sign “received in good condition” and later report damage, the carrier may deny the claim and we may be unable to replace/refund.

refund/store credit after the carrier claim is resolved and the motor is returned (if return is required)

Report within 3 calendar days of delivery/pickup. Do not install, run, fuel, register, or water-test the motor until you receive instructions.
We may require:
photos/video
serial number confirmation
troubleshooting steps
inspection by an authorized service center
If confirmed as DOA/manufacturer defect, we will provide one of the following (as allowed by the manufacturer/distributor):
replacement warranty repair coordination refund/store credit (if replacement is not available)
Not considered DOA/defect: incorrect installation, wiring, or rigging improper fuel/oil mix, lack of break-in procedure overheating, water intrusion, corrosion
physical damage after delivery/pickup damage from using the wrong controls/parts

7) Installed / Fueled / Registered Motors Once a motor has been installed, fueled, registered, titled, or water-tested, it is not eligible for return or refund. Any issues must be handled through the manufacturer warranty process.

8) Refund Processing & Method
Where a refund is approved: Refunds are issued to the original payment method whenever possible. Refunds are processed after:
return is received (if return is required), and inspection is completed, and any carrier/manufacturer claim process is complete (if applicable)
Processing time after approval is typically 3–7 business days, plus your bank’s posting time. Shipping, freight, liftgate, and accessorial fees are non-refundable unless the error was ours.

9) Refused Deliveries / Failed Delivery Attempts If a delivery is refused without documented damage, or the carrier cannot complete delivery due to missed appointments/incorrect address/access issues:
the order may be subject to return freight charges, re-delivery fees, and supplier restocking fees (where permitted)
refunds (if any) will be reduced by these costs

10) Fraud & Serial Number Verification
Apex Outboards records serial numbers on shipped motors and may verify:
serial number match
condition on receipt
packaging/crate condition
We reserve the right to deny claims involving tampering, part swapping, misuse, or inconsistent documentation.