{"id":1184,"date":"2021-11-03T03:08:33","date_gmt":"2021-11-02T16:08:33","guid":{"rendered":"https:\/\/apexoutboards.com\/?page_id=1184"},"modified":"2026-04-02T05:15:26","modified_gmt":"2026-04-01T18:15:26","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/apexoutboards.com\/it\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t
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Refund & Return Policy (New Outboard Motors Only) \u2013 Apex Outboards<\/p>

Website:\u00a0apexoutboards.com<\/a>
Company: Apex Outboards (\u201cApex Outboards,\u201d \u201cwe,\u201d \u201cus,\u201d \u201cour\u201d)
Contact:\u00a0sales@apexoutboards.com<\/a>\u00a0| [phone] | [business address]
Apex Outboards sells new outboard motors and related accessories. Because outboard motors are high-value, serial-numbered, and can be damaged by handling or installation, returns are limited and require strict inspection\/documentation procedures.<\/p><\/div>

1) All Sales Are Final on New Motors (With Limited Exceptions) New outboard motor purchases are final sale once delivered or picked up, except for:
Shipping damage reported correctly and on time (Section 5), or DOA\/Manufacturer defect confirmed under the procedures in Section 6.
We do not accept returns due to: buyer\u2019s remorse \/ changed mind ordering the wrong model after purchase inability to install performance expectations
compatibility issues not verified before purchase<\/p><\/div>

2) Return Authorization (RA) Required for Any Return\/Claim
You must obtain a Return Authorization (RA) before sending anything back.
Email\u00a0sales@apexoutboards.com<\/a>\u00a0with:
Order number
Motor model
Motor serial number (if available)
Reason for request
Photos\/video as required in Sections 5\u20136
Returns without an RA may be refused and shipped back at customer expense.<\/p><\/div>

3) Order Cancellations Before shipment: We will cancel when possible. Payment processing fees and supplier fees may apply where permitted.
After shipment: The order cannot be canceled and must follow shipping damage \/ defect claim procedures if applicable.
Special order motors: If your motor was ordered specifically for you from the manufacturer\/distributor, it may not be cancellable once placed.<\/p><\/div>

4) Shipping & Freight Delivery Rules (Important)Most motors ship by freight on a pallet\/crate.
At delivery you must: Inspect the\u00a0 pallet\/crate and motor packaging before signing.
If you see any damage, you must note it on the delivery receipt\/BOL (e.g., \u201ccrate broken,\u201d \u201cpuncture,\u201d \u201cforklift damage,\u201d \u201cwet,\u201d \u201cshrink wrap torn\u201d).
Take clear photos\/video of: all sides of the pallet\/crate close-ups of damage\u00a0 the shipping label
If damage is severe, refuse delivery. If you sign \u201creceived in good condition\u201d and later report damage, the carrier may deny the claim and we may be unable to replace\/refund.<\/p><\/div>

5) Shipping Damage Claims (Strict Deadline)
If your motor arrives damaged: Report within 24 hours of delivery to\u00a0sales@apexoutboards.com<\/a>
Provide photos\/video of: pallet\/crate (all sides) damage areas\u00a0 packing materials the motor and any visible damage
delivery receipt\/BOL with damage notes (if applicable) If you do not report within 24 hours, the shipment may be considered accepted as delivered, and the claim may be denied.
Resolution for verified shipping damage (at our discretion): replacement motor (if available) or repair through an authorized process or<\/div>

refund\/store credit after the carrier claim is resolved and the motor is returned (if return is required)<\/p><\/div>

6) DOA \/ Manufacturer Defect on Arrival (New Motors) If you believe your motor is dead on arrival (DOA) or has a manufacturer defect:<\/div>

Report within 3 calendar days of delivery\/pickup. Do not install, run, fuel, register, or water-test the motor until you receive instructions.
We may require:
photos\/video
serial number confirmation
troubleshooting steps
inspection by an authorized service center
If confirmed as DOA\/manufacturer defect, we will provide one of the following (as allowed by the manufacturer\/distributor):
replacement warranty repair coordination refund\/store credit (if replacement is not available)
Not considered DOA\/defect: incorrect installation, wiring, or rigging improper fuel\/oil mix, lack of break-in procedure overheating, water intrusion, corrosion
physical damage after delivery\/pickup damage from using the wrong controls\/parts<\/p><\/div>

7) Installed \/ Fueled \/ Registered Motors Once a motor has been installed, fueled, registered, titled, or water-tested, it is not eligible for return or refund. Any issues must be handled through the manufacturer warranty process.<\/p><\/div>

8) Refund Processing & Method
Where a refund is approved: Refunds are issued to the original payment method whenever possible. Refunds are processed after:
return is received (if return is required), and inspection is completed, and any carrier\/manufacturer claim process is complete (if applicable)
Processing time after approval is typically 3\u20137 business days, plus your bank\u2019s posting time. Shipping, freight, liftgate, and accessorial fees are non-refundable unless the error was ours.<\/p><\/div>

9) Refused Deliveries \/ Failed Delivery Attempts If a delivery is refused without documented damage, or the carrier cannot complete delivery due to missed appointments\/incorrect address\/access issues:
the order may be subject to return freight charges, re-delivery fees, and supplier restocking fees (where permitted)
refunds (if any) will be reduced by these costs<\/p><\/div>

10) Fraud & Serial Number Verification
Apex Outboards records serial numbers on shipped motors and may verify:
serial number match
condition on receipt
packaging\/crate condition
We reserve the right to deny claims involving tampering, part swapping, misuse, or inconsistent documentation.<\/p><\/div>

11) Contact
For claims or questions:
Email:\u00a0sales@apexoutboards.com<\/a>
Subject line: \u201cMotor Claim \u2013 Order #[#####]\u201d<\/div><\/div>
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Refund & Return Policy (New Outboard Motors Only) \u2013 Apex Outboards Website:\u00a0apexoutboards.comCompany: Apex Outboards (\u201cApex Outboards,\u201d \u201cwe,\u201d \u201cus,\u201d \u201cour\u201d)Contact:\u00a0sales@apexoutboards.com\u00a0| [phone] | [business address]Apex Outboards sells new outboard motors and related accessories. Because outboard motors are high-value, serial-numbered, and can be damaged by handling or installation, returns are limited and require strict inspection\/documentation procedures. 1) All […]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-1184","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav","circle-sale"],"yoast_head":"\nRefund Policy | Apex Outboards<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/apexoutboards.com\/it\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy | Apex Outboards\" \/>\n<meta property=\"og:description\" content=\"Refund & Return Policy (New Outboard Motors Only) \u2013 Apex Outboards Website:\u00a0apexoutboards.comCompany: Apex Outboards (\u201cApex Outboards,\u201d \u201cwe,\u201d \u201cus,\u201d \u201cour\u201d)Contact:\u00a0sales@apexoutboards.com\u00a0| [phone] | [business address]Apex Outboards sells new outboard motors and related accessories. 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