Peak seasons / manufacturer delays: Processing may take longer during high demand, holidays, severe weather, or if the motor is shipping from a distributor warehouse.
Order confirmation: You will receive an order confirmation email immediately after checkout.
Shipping confirmation: You will receive a shipping confirmation email with tracking details once the motor has left our facility/warehouse.

Shipping Method (Freight Delivery)
Most new outboard motors ship via freight carrier on a pallet or in a crate for safety. Freight delivery includes:
curbside delivery to the shipping address (truck access required) a delivery appointment window (carrier may call/text)
Liftgate service (if needed): If you don’t have a forklift/loading dock, you may need liftgate service. If liftgate is required and not selected, the carrier may refuse delivery or charge additional fees.

Estimated Transit Time
Transit time depends on distance, carrier schedules, and weather.
Typical transit: 2–7 business days after the order ships. Remote locations may take longer.
Shipping Costs & Fees Shipping costs are calculated at checkout or provided by invoice/quote based on:
destination zone freight class/size residential vs commercial delivery liftgate and accessorial services (appointment, limited access areas, etc.)

Important: Freight charges and accessorial fees are typically non-refundable once the order ships.
Tracking & Delivery Appointment Once shipped, we’ll email your tracking number. Freight carriers typically provide:
a tracking link an estimated delivery range a phone call/text to schedule a delivery appointment Signature may be required at delivery.

Delivery Requirements (Customer Responsibilities)
To avoid delays and re-delivery fees, please ensure: your phone number is correct at checkout (carrier uses it to schedule)
the delivery location is accessible to a large truck someone is available during the delivery appointment window
If delivery fails due to missed appointments, incorrect address, or access issues, re-delivery fees and/or storage fees may apply.
Inspect Your Shipment Before Signing (Very Important) Freight damage claims depend on what is noted at delivery.

When the motor arrives:
Inspect the pallet/crate for dents, punctures, broken boards, crushed corners, torn wrap, or wetness.
If you see ANY damage, write it on the delivery receipt/BOL before signing (example: “crate damaged,” “puncture hole,” “possible concealed damage”).
Take photos of:
all sides of the pallet/crate
the shipping label
close-ups of the damage
If damage is severe, refuse delivery and contact us immediately.
Shipping Damage / Concealed Damage

Visible damage: must be noted on delivery paperwork at the time of delivery.
Concealed damage: must be reported within 24 hours of delivery with photos/video of packaging and product.
Email: sales@apexoutboards.com
Subject: “Shipping Damage – Order #[#####]”

If damage is confirmed, we will assist with the carrier claim and determine the best resolution (replacement, repair, or other remedy).
Incorrect Address / Refused Delivery If an order is returned due to:
incorrect/incomplete address,
refusal without documented damage, or
failed delivery attempts,
the customer may be responsible for:
return freight charges,
re-delivery fees,
storage fees,
and any distributor restocking fees (if applicable).

Order Changes & Cancellations
Changes/cancellations are only guaranteed before shipment.
Once shipped, the order cannot be canceled and must follow our damage/defect procedures.